Customer Support Executive [Work From Home] - NSB BPO
Job Overview:NSB BPO is looking for enthusiastic and customer-focused individuals to join our remote support team as a Customer Support Executive. This is a work-from-home opportunity open to candidates across Kumbakonam who are passionate about delivering exceptional service experiences over phone, email, and chat.
Key Responsibilities:
Respond promptly and professionally to customer inquiries via phone, email, or chat.
Resolve product or service issues by clarifying customer concerns and providing effective solutions.
Maintain records of customer interactions, transactions, and feedback.
Follow communication procedures, guidelines, and company policies.
Escalate unresolved issues to the appropriate internal teams.
Deliver a positive and consistent customer service experience with every interaction.
Skills & Qualifications:
Minimum 12th pass or any graduate degree.
Freshers and experienced candidates are welcome.
Excellent verbal and written communication skills in English and Hindi.
Good problem-solving attitude and ability to remain calm under pressure.
Basic computer knowledge and typing speed.
Perks & Benefits:
Work from the comfort of your home.
Flexible shift options (Day/Night).
Competitive salary with performance-based incentives.
Training and career development support.
Friendly and inclusive team culture.
Work Location:Remote - Available for candidates based in Kumbakonam.
Skills Required
communication
networking
persuasion
organization
time management